Here are some situations that you may meet, hope it will be useful to figure out your problems.
Delivery on the way:
1. Parcel seized by customs: It is buyer's duty to do customs clearance. Please contact the customs first once it has been seized. If you need any documents to clear customs(such as invoice), contact us to get the help.
2. Status of shipment stagnated for a long time: If status of the parcel stagnated for a long time, we advise you to contact your local shipping company first, of course, we will also ask our local shipping agent to check your order. You can keep in touch with us until it is delivered safely.
Unsuccessful delivery
1. If the parcel is delivered unsuccessfully because of wrong address offered by buyer, or by the mistake of the buyer, we are not responsible for any loss caused.
2. If the parcel is sent to a wrong address because our mistake, we can resend the order to you or offer you a refund.
3. If the parcel is lost by the shipping company, please contact the delivery company to get the lost case number first, then tell us, we will ask the shipping company to compensate for you.
Customer Refuse The Package
Please do not directly refuse to sign the package with the courier before contacting Best Beauty customer service, or the long-term shipping time waste; shipping fee will be charged by yourself. Thanks for understanding.
Shipping Damaged Items
We are proud of our products, but we can't control the shipment. In some extreme cases, the item you receive may be damaged during transportation, so you should check the item in good condition when receiving it. If the unfortunate thing really happens, please provide us with the photo or video and contact us at bestbeautyhair@outlook.com.
Note: we will not accept Shipping Damage Claims later than 30 days from receipt of products.
Item Not As Subscribed
You are encouraged to open the parcel to check the item once it is delivered to your house. You should contact us within 30 days if you are not satisfied with the item. if the size, style, color doesn't match your needs, please contact us for return or exchange. We don’t accept used hair returning and any claim about not matching description. Besides, if you just don't want the item and want a refund, please also contact us within 30 days after you receipt it.
Notice: Refund not including Extra Express/ Standard Shipping Fee since it had been paid to the shipping company, please understand.
To make up Your Loss: Your next order will be given Extra Discounts & Gifts.
No Reason Return And Refund:
If you want to return an item without any quality problem for exchange within 30 days once it is received, please send an email to this email address with your order number return entitled: bestbeautyhair@outlook.com. We will offer you the return address. But you are supposed to pay the shipping fee.
Kindly reminder:
1.If you want to return it, Please keep the item in original condition, factory condition, as we do not sell refurbished or previously owned products. Please make sure the wig is intact and the lace has not been cut. Items have been used or washed is not allowed to return any more.
2. Please check your items as soon as your received it, and email us within 15 days after you receive the product.
What does "returned in the original condition" mean?
This means the hair extensions have:
✓ Hair has NOT been washed, conditioned, installed, colored, bleached or worn.
✓ Wig has NOT been washed, conditioned, installed, colored, bleached or worn
✓ Ties have NOT been cut and the hang tag is attached.
Please Note: The Free Customized Service Wig Can't be Returned.